RETURN POLICY

You have 30 days to decide if an item is right for you. If you decide to make a return or exchange, head to any   store in the United States (excluding Puerto Rico), or register your return in the return portal.

For returns to our online warehouse, there will be a return fee of $3.99. Returns in-store are always free!

For more information about returning a restricted item, 

TO RETURN AN ONLINE PURCHASE

HERE’S HOW:

1. REGISTER A RETURN

Click on “Register a return” and click the items you wish to return.

2. SELECT THE METHOD

Select the courier or return method.

3. HANDLING INSTRUCTIONS

Follow the instructions provided in the portal for your chosen return method.

When your return parcel is in transit, you will receive an email with a link for tracking.

Return Policy

  will refund most items within 30 days of delivery so long as they are in resellable condition, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached, including furniture which must be disassembled and returned in it’s original packaging. The following exceptions are in place:

• After 30 days you will receive an e-merchandise credit.

• Some items are final sale and can not be returned or exchanged in stores or online. This includes bodysuits, hosiery, underwear (including bras), swimwear without the hygenic seal (excluding bikini tops), opened cosmetics, earrings, face masks, red-stick sale items (in-store only) and items marked ‘Final Sale’ cannot be returned online or in stores. 

•Items purchased with a discount code or during a sitewide promotion are not considered final sale unless they are marked ‘Final Sale’. These items are subject to the same return policy as full-priced items.

• We do not accept returns of restricted items. . 

• Gift cards are Final Sale.

• Special collections and designer collaborations may be subject to a return policy that may differ from our standard return policy above.

• A small number of products cannot be returned to store. Should you try to return one of these items, our store staff will support you in other ways to place your return.